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Thursday, 31 December 2020

On Twitter, Haryana CM Office redresses 85% complaints

Chandigarh, December 30

As many as 85 per cent of the tickets raised on the official Twitter handle of CM Manohar Lal Khattar @cmohry in 2020 have been processed and subsequently closed.

The CM's IT consultant Dhruv Majumdar said 78,063 tickets were raised this year from 31 departments on @cmohry, of which 13,393 were related to government offices. Besides, there were 9,926 electricity-related tickets and 9,756 related to garbage.

He said recently the Twitter handle received a ticket regarding garbage in Jind area, which was resolved within 24 hours. In another tweet, a man who had raised another garbage-related issue received a response from the state government within an hour. Another tweet by Hridaya, a student of Class 11 from Gurugram who was associated with Trshni Organisation, regarding garbage litter received a response from the state government within a day and it was cleaned.

There were 5,940 tickets regarding Covid. In a tweet, a Covid patient stated that the local health team had not visited him and he had just received calls assuring a visit. He later expressed gratitude stating that the issue had been resolved. — TNS

from The Tribune

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